Complete trading systems for use with MetaStock

Back

30 Day Money Back Guarantee

   Tactical Trader Product Return Policy

We offer a 30-day guarantee. We want to be completely fair and honest with you. (Our return policy is very generous, and we want to keep it that way.) Likewise, if you choose to return a product to us, we only ask that you be fair and honest with us. Here are the return policy details we want you to be aware of: The 30-day return period begins on the actual shipping date, and this return policy pertains only to products distributed by and purchased from Tactical Trader.

* You will be refunded the entire purchase price of the product(s) you ordered if product license has been removed (if the product has been installed on more than one machine, licenses must be removed from all machines), the product(s) is/are received by Tactical Trader within the 30-day return period, and if all materials are returned complete, undamaged and in a resellable condition. All manuals included in software programs must be returned to receive a refund. We highly recommend you insure your package. Shipping and handling charges are non-refundable.
* Each customer is allowed one money-back guarantee per product.
 

If you do choose to return a product to us, please follow these simple (but important!) steps:

1. Email Tactical Trader contact@tacticaltrader.ca  Please make sure and allow adequate shipping time so that the product arrives at Tactical Trader before the guarantee period expires.
2. De-activate software on your PC and generate a Proof of Removal ID (if applicable.) This can be done over the Internet or by speaking with a representative.
3. Provide the Proof of Removal Code to the Tactical Trader representative (if applicable).
4. Ask your representative for a Return Merchandise Authorization Number. You’ll be asked for your name and address to verify the order, and then the sales representative will give you the Return Merchandise Authorization Number. Your  representative may also ask why you are returning the product.
5. On your Windows Taskbar, choose START, SETTINGS, CONTROL PANEL. Then double-click the ADD/REMOVE PROGRAMS icon. Select the  product you are returning, then select remove. This will remove the product.
6. Write the Return Merchandise Authorization Number in the space below and on the outside of the shipping box. Make sure you also sign your name in the space below. Include this card in the package when you return it to us.
7. Place the product to be returned and this card in a package and mail to Tactical Trader, Product Return, 974 Pine Springs Road, Kamloops, B.C. V2B 8H2 (A traceable carrier such as FedEx, UPS, Certified Mail, etc. is highly recommended).
8. If you paid with a credit card, Tactical Trader will refund your money to the credit card that was billed once the Proof of Removal Code has been received and verified.

Thanks for choosing Tactical Trader

Return Account Number
Name
Address
Address
Signature